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REMOTE-CONTROL-SHOP.eu

Terms & Conditions
Contact:
EMERX team s.r.o.
Těšínská 204
Albrechtice 73543
Celphone: +420608731174 
 
Delivery times
We dispatch the goods we stock on the day of ordering. If the goods are not in stock, we inform you by e-mail. Delivery time after sending is 5-10 work days.
 
Payment methods
  • Card payment (GoPay)
  • Bank transfer - IBAN: CZ5820100000002501252782, BIC/SWIFT: FIOBCZPPXXX
 
We are sending the goods by Czech Post
 
Warranty conditions
 
A 24-month warranty is provided for all products from our offer. The warranty does not cover defects caused by improper use of the product, mechanical damage to the customer, intrusion of foreign matter (water, dust, etc.) and defects caused by force majeure (lightning strikes, overvoltages, etc.)
 
 
Complaints, return of goods and money
 
Goods can be returned without giving any reason within 20 days of receipt. The customer can return only unused goods.
 
Goods will send return to our contact address.
 
With the complaints please will send:
 
1- order number
 
2- Description of the defect of the claimed goods.
 
4 - If you are requesting a refund, please state the account number for the refund.
 
We will resolve the complaint within 30 days of its receipt. The money will be returned to you within 14 days of the acknowledgment of the claim.
 
Cancellations order
 
The seller has the right to cancel the order in the following cases:
 
The goods were sold out and can not be secured
The supplier has significantly changed the price of the goods
 
Buyer has the right to cancel order every time.
 
If the buyer cancel order before sending, you will refund all your money immediately. If buyer cancel order after sending goods, we will refund money only after buyer return goods to our contact address. 
 

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